Shipping Policy
All orders are processed within 1 to 4 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Due to the ongoing pandemic and high order volumes. Orders may take longer than the stated range to be shipped. If this happens, the customer will be notified and sent emails updating their order.
Australia (Prices in $AUD)
|
Shipping option |
Estimated delivery time |
Price |
|
Standard |
2 to 8 business days |
Free |
|
AusPost Express |
1 to 4 business days |
$6.40 |
| DHL Express | 1 to 2 business days | $30.95 |
New Zealand (Prices in $NZD)
|
Shipping option |
Estimated delivery time |
Price |
|
Standard |
2 to 8 business days |
$5.95 |
|
AusPost Express |
1 to 4 business days |
$13.95 |
| DHL Express | 1 to 2 business days | $21.95 |
United States (Prices in $USD)
|
Shipping option |
Estimated delivery time |
Price |
|
Standard |
2 to 8 business days |
$7.95 |
|
AusPost Express |
1 to 4 business days |
$12.95 |
| DHL Express | 1 to 2 business days | $21.95 |
Canada (Prices in $CAD)
|
Shipping option |
Estimated delivery time |
Price |
|
Standard |
2 to 8 business days |
$7.60 |
|
AusPost Express |
1 to 4 business days |
$15.95 |
| DHL Express | 1 to 2 business days | $29.95 |
United Kingdom (Prices in £GBP)
|
Shipping option |
Estimated delivery time |
Price |
|
Standard |
2 to 8 business days |
£6.40 |
|
AusPost Express |
1 to 4 business days |
£12.35 |
| DHL Express | 1 to 2 business days | £17.95 |
Rest of World (Prices in AUD)
|
Shipping option |
Estimated delivery time |
Price |
|
Standard |
2 to 8 business days |
$13.60 |
|
AusPost Express |
1 to 4 business days |
$23.95 |
| DHL Express | 1 to 2 business days | $33.95 |
International Orders
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Air Gaming is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received a tracking link within 5 business days of your order confirmation email, please contact us at support@airgaming.com.au with your name and order number, and we will look into it for you.
AusPost: https://auspost.com.au/mypost/track/#/search
Refunds, returns, and exchanges
We accept returns up to 30 days after delivery if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at support@airgaming.com.au with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at support@airgaming.com.au.
Last Update: 28 APR 2026